Terms.

All prices include GST.

Package prices on our website are "from" prices. Your price depends on the vehicle's size and condition, and is confirmed in your written quote.

Quotes are valid for 30 days.

If we find something at drop-off that the quote didn't allow for (for example heavy contamination, deep scratches or previous paint repairs), we'll talk to you and agree any change before doing extra work. We never add charges without your OK.

A deposit of 25% of the quoted price secures your booking. It comes off your final bill.

Your booking is confirmed once the deposit is paid. We'll text or email you the date, drop-off time and address.

With 48 hours' notice or more, you can move your booking for free, or cancel and get your deposit back.

If you cancel with less than 48 hours' notice, or don't arrive, we keep the deposit. It covers the time we held for you and couldn't rebook.

If we have to move your booking (illness, severe weather), we'll offer a new date or refund your deposit in full.

We inspect the car with you, photograph its condition and note existing damage on the check-in sheet, which we both sign.

Please remove valuables and personal items. We take care with anything left in the car, but can't be responsible for items we weren't told about.

Let us know about any previous paint repairs, wraps or aftermarket parts.

Paint correction removes most swirls and light scratches. Deep scratches, stone chips and dents that go through the clear coat can't be polished out, and we'll point these out at inspection.

We measure paint thickness before correcting. Where paint is thin, resprayed or already failing, we'll tell you and may recommend a lighter treatment, because polishing could make it worse.

A ceramic coating protects and adds gloss. It doesn't make paint scratch-proof or stop stone chips.

We'll message you when the car is ready. The balance is due at pick-up, by card, bank transfer or cash.

Coated cars need time to cure before they leave. We'll give you a pick-up time and the aftercare sheet.

Please collect your car the same day we tell you it's ready. Cars left overnight are charged a storage fee of $99 per night, unless we've kept the car overnight for curing or agreed otherwise.

How long a coating lasts depends on following the aftercare sheet. Damage from automatic brush washes, harsh chemicals, polishing or accidents isn't a fault with our work.

Every ceramic coating includes a yearly check-up. We inspect the coating to make sure everything is as it should be, and if it's failing, we'll address it. No top-ups are required. On a Care Plan, a regular topper keeps the water beading strong.

Feynlab coatings come with a full manufacturer's warranty pack at handover. Kraken coatings come with the manufacturer's warranty online.

Please contact us as soon as possible, ideally before trying to fix it yourself. We'll inspect the car and, where our work is at fault, put it right.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us, and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

Nothing in these terms limits your rights under the Australian Consumer Law.

We photograph every car before and after for our records.

We only post photos of your car online if you tick yes on the check-in sheet, with number plates blurred.

We keep your details only to run your booking and, if you agree, to send reminders and offers. See our Privacy page for more.

Privacy

Weekly Care Plan, $99 a week: a 45-minute visit on a set day each week (pH-neutral hand wash, wheels and tyres, outside glass, a quick interior vacuum and wipe), with a coating topper every 4th visit. Missed visits don't carry over; a visit we cancel is rebooked.

Monthly Care Plan, $129 a month: a maintenance wash each month (about an hour), with a decontamination wash and coating topper every 3rd visit.

Paid weekly or monthly through Square by the card you sign up with.

Plans have a 3-month minimum.

After that, cancel any time with 30 days' notice by text or email.

This is separate from the 48-hour rule for moving an individual visit.

We'll give you at least 30 days' notice of any price change, and you can cancel before it starts.

Valid for 3 years from the date of purchase. The expiry date is printed on the voucher.

Every voucher is a dollar value that can be used towards any service we offer. It comes off the price of your job, and any difference is paid on the day.

Unused value stays on the voucher until it expires. Vouchers can't be swapped for cash.

Lost voucher? Tell us the code or the buyer's name and we'll reissue it.

No fees are charged on vouchers after purchase.